Last reviewed – June 2022
PROTECTING YOUR PERSONAL INFORMATION
Why we collect your personal information?
We collect and process personal information from you to answer your enquiries and to ensure we provide the most relevant content for you and for your computer and devices. We also collect and process details of your visits to our website and the pages that you access.
How we collect your personal information?
We may collect personal information from and about you in different ways, including via:
Direct interactions – when you complete a form and send it to us via our website, by email, in the post or via social media. This includes the personal information you provide to us when making an enquiry, taking part in a promotion or completing a survey.
When you fill out a form on our website, it will send us an email allowing us to respond to you appropriately. Once your query has been dealt with, the email will be deleted. In some cases, we also keep a copy of your enquiry in our website database to ensure we have a copy of our original communication. This information is kept for seven days and is deleted after this time.
Social media interactions – should you interact with us via social media, we may collect some of your social media content, such as posts, comments or pictures, when it is in the public domain or when it has been sent to us in a private message.
Automation – we may collect information from your computer or mobile device while you are visiting our website at www.cambridgetelecom.com. The data we collect includes details of your visit to the Cambridge Telecom website, as well as device-specific information such as IP address, mobile device, browser version, operating system, mobile network, device settings and geographical data.
This information may be collected via Cookies (see section below) and using Google Analytics. We encourage you to read Google’s Privacy Information too.
Whether via our website, emails, advertising or face to face, at each stage the information we request, such as your name, contact details and information relating to your specific enquiry, will be easy for you to identify.
Unfortunately, the transmission of information via the internet is not completely secure. While we do our best to protect your personal data, we cannot guarantee the security of your data transmitted to our site. Any transmission is at your own risk. Once we have received your information, we will use strict procedures and security features to help us to prevent unauthorised access.
How we use your personal information?
The information we collect about you is used solely for the purposes for which it was provided. We will use it for additional purposes only if we have received your prior consent to do so.
We may use your information where we have identified that it will help us to pursue our legitimate interests in providing an improved service to you, only when this does not affect your fundamental rights and interests. We may also send you communications containing information about our services in cases where we have identified that you have a legitimate interest in receiving them.
Sharing your personal information
Cambridge Telecom does not rent or sell your information. We restrict access to your information to Authorised employees and we do not share your information with third parties except in the circumstances explained below.
Employees and Authorised Contractors – Our employees and Authorised contractors may need to access information about you when they require this information to perform their job. For example, a customer support representative would need access to your account to validate your identity and respond to your question or request; our email communications team would need access to your contact information to ensure this information is sent correctly and any unsubscribe requests are properly managed; and our security staff would need to review information to investigate attempted denial of service attacks, fraudulent account activity, or other attempts to compromise the Services.
All our employees and contractors are required to agree to maintain the confidentiality and protect the privacy of your information.
Service Providers, Authorised Resellers, and Partners – We will share limited information about you to the Authorised service providers we use for marketing services, communicating with you, managing our customer database, the provision of professional services, and providing and managing the Services (including hosting data centers, securing our Services, and payment processing).
We limit the number of service providers who are permitted to process your Content for the purpose of assisting us in delivering the Services.
Where you have purchased a service from an Authorised reseller or partner, we may provide information about you to (and may receive information about you from) the reseller or partner as necessary to support your use of the service you purchased.
We may also participate in and run marketing events (e.g. virtual conferences, webinars, and provide resources) with sponsors and other organizations. Where the sponsors or other organizations wish to collect your information for their marketing purposes, while we may facilitate this (e.g. information may be collected on the same registration form), they will be doing so independently under their own policies. We will advise you and provide you an opportunity for you to share your information with the sponsors or other organisations for such purposes, either upon registration or during the event.
Customer Organisations – Where your employer or an entity has purchased Services on your behalf, we may disclose information about you such as your name and email address, and some usage information including whether a user has logged in to the Service, frequency of login, time spent using the Services, and enrolment and completion of Cambridge Telecom Academy courses to assist your employer or the entity in managing its use and maximizing the value of the Services.
Law Enforcement, Government Agencies and Professional Advisors – We may need to disclose information about you where we believe that it is reasonably necessary to comply with a law or regulation, or if we are otherwise legally required to do so, such as in response to a court order or legal process, or to establish, protect, or exercise our legal rights or to defend against legal claims or demands. For governmental data access requests concerning you or your organisation, we would first attempt to redirect the request to you and/or we would first attempt to notify you unless we are legally prohibited from doing so.
In addition, we may disclose information about you if we believe it is necessary to investigate, prevent, or take action: (a) against illegal activities, fraud, situations involving potential threats to our rights or property (or to the rights or property of those who use our Services), or to protect the personal safety of any person; or (b) regarding situations that involve the security of our Services, abuse of the Services infrastructure, or the Internet in general (such as voluminous spamming, or denial of service attacks).
We also use professional advisors, including lawyers and accountants, and may be required to disclose information about you when engaging them for their services and as necessary for audits, financial and other regulatory reviews.
How we store your personal information
We will only store your personal data for as long as is necessary for the purposes for which it was collected, and for satisfying any legal, accounting or reporting requirements. This length of time may vary depending on individual circumstances. We regularly review our data retention policy to ensure we are not keeping your data for longer than necessary.
Your right to control your personal information
You may choose to restrict the collection or use of your personal information.
You have the right to ask us to change or remove your personal information at any time. You also have the right to request a copy of the information we hold about you in an easily accessible format and to have any inaccuracies corrected or removed.
To do this, please write to us at Cambridge Telecom, Future Business Centre Cambridge, King’s Hedges Road, Cambridge CB4 2HY or email email@example.com.
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